General Terms and Conditions of Sale (GTC)

1. Scope of Application

These General Terms and Conditions of Sale (hereinafter referred to as “GTC”) apply to all wellness massage services booked via the website massage-tantrique-a-paris.fr, for individual clients.

Any booking of a service implies unreserved acceptance of these GTC.

2. Nature of Services

The services offered are non-therapeutic wellness massages, provided exclusively by appointment:

either at our studio, located at 196 rue La Fayette, 75010 Paris,
or, if applicable, at the client’s home, according to the terms specified during booking.

These services do not constitute medical care or therapeutic acts, and are in no way a substitute for medical advice or follow-up.

3. Service Description

A detailed description of the services (content, duration, terms) is available on the dedicated pages of the website.
All services are offered for a fixed duration. Options or variations may be offered on an occasional basis.

4. Prices

Prices are indicated in euros, all taxes included (TTC), with VAT at the current rate (20%).

The applicable rate is the one in effect at the time of booking confirmation.
Any price changes apply only to future bookings.

Hourly Surcharge (studio services only)

A TTC price surcharge applies to any service performed at the studio where the session start time is set before 8:30 AM or from 6:30 PM onwards.

These surcharges are added to the standard service rate and are automatically included in the total price displayed during the booking process, prior to any client validation.

Services with a single practitioner

session start between 7:00 AM and 8:29 AM inclusive: +€100 TTC
session start between 6:30 PM and 7:59 PM inclusive: +€100 TTC
session start between 8:00 PM and 9:00 PM inclusive: +€200 TTC

Services with two practitioners

session start between 7:00 AM and 8:29 AM inclusive: +€150 TTC
session start between 6:30 PM and 7:59 PM inclusive: +€150 TTC
session start between 8:00 PM and 9:00 PM inclusive: +€300 TTC

Services performed at the client’s home are offered only during regular hours (8:30 AM – 6:00 PM) and are therefore not subject to hourly surcharges.
However, travel fees may apply, according to the conditions specified during booking.

Hourly surcharge amounts may be subject to change.
Any modification applies only to new bookings, with no retroactive effect.

Gift cards and occasional promotional offers may be available according to the conditions specified on the website.

5. Booking

Bookings are made exclusively via the online form.

Any booking request becomes firm only after manual confirmation by the service provider.

A minimum lead time between booking and the session may apply, varying between 2 hours and 24 hours, depending on availability and scheduling constraints.

6. Payment

Payment is made on-site, at the end of the session, by the following methods:

cash,
credit card,
bank transfer.

Full payment is required for each service.

7. Deposit (if applicable)

The service provider reserves the right to request a deposit before confirming the booking.

The deposit amount is set as follows, depending on the type of session and the time between the booking request date and the scheduled session date:

individual session more than 24 hours after booking registration: €90
individual session less than 24 hours after booking registration: 100% of the session amount
duo session more than 24 hours after booking registration: €150
duo session less than 24 hours after booking registration: 100% of the session amount

In case of cancellation by the client less than 24 hours before the session, the deposit or advance payment made will be retained as a penalty, with no possibility of refund.

8. Cancellation, Rescheduling, and Absence

8.1 Cancellation by the Client

Any cancellation more than 24 hours before the session may result in a free reschedule. If no reschedule is requested, the deposit will be fully refunded by the service provider within a maximum of 15 days.
Any cancellation less than 24 hours before the session will result in the retention of the deposit or advance payment as a penalty.

8.2 No-Show

Any no-show without prior cancellation is considered a late cancellation.

The service provider reserves the right to:

refuse any new booking,
or require full advance payment for any subsequent booking.

In the event of another no-show or late cancellation after being blacklisted, the full amount of the service will be retained as a penalty.

8.3 Rescheduling a Booking

The client may freely reschedule a booking via their client area (link in the confirmation email) without charge up to 24 hours before the scheduled session.

Any reschedule made less than 24 hours in advance is subject to the following conditions:
– new booking date less than 7 days after the original scheduled date: no fees applied
– new booking date more than 7 days after the original date: the entire deposit or advance payment is retained as a penalty. Thus, the full amount of the session will be due on the day of the session (without deduction of the deposit or advance payment).

8.4 Cancellation by the Service Provider

In case of cancellation by the service provider, a reschedule or a full refund will be offered to the client.

9. Lateness

Lateness of less than 30 minutes: the session will proceed, but its duration will be reduced accordingly, with no change in price.
Lateness exceeding 30 minutes: the situation will be treated as a no-show, with corresponding conditions applied.

10. Right of Withdrawal

In accordance with Article L221-28, 12° of the Consumer Code, the right of withdrawal does not apply to services provided on a specific date and time.

Therefore, no right of withdrawal can be exercised after booking confirmation.

11. Specific Conditions and Safety

The service provider reserves the right to refuse or interrupt a session, without refund, particularly in cases of:

unreported incompatible health condition,
recent surgery without explicit agreement from the surgeon,
serious, contagious illness or fever,
open wound or severe skin condition,
state of intoxication or under substances altering behavior,
inappropriate, disrespectful, or sexually suggestive behavior,
non-compliance with hygiene rules,
refusal to adhere to the service framework.

12. Liability

The service provider’s liability is limited to direct damages resulting from proven fault in the execution of the service.

The service provider cannot be held liable:

in case of erroneous or concealed medical information by the client,
in case of non-compliance with instructions given before or during the session.

13. Personal Data

Personal data collected during bookings is processed in accordance with current regulations.
Processing methods are detailed in the Privacy Policy available on the website.

14. Consumer Mediation

If you have not been able to resolve your dispute after sending us a dated written complaint (letter or email), outlining the circumstances that led to the disagreement and what you are claiming, you may contact the consumer mediator designated below, if you have received a negative written response from us or no response two months after sending your complaint.

In accordance with Articles L616-1 and R616-1 of the Consumer Code, the client may then free of charge resort to a consumer mediator in case of an unresolved dispute.

Competent mediation body:

In case of a dispute, you can submit your complaint on their website:

Website: https://www.medconsodev.eu

Or by mail, writing to:
MEDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV
Centre d’Affaires Stéphanois SAS
Immeuble L’Horizon – Esplanade de France
3, rue J. Constant Milleret – 42000 Saint-Étienne

15. Applicable Law and Disputes

These GTC are governed by French law.

In case of a dispute, the consumer may refer the matter to:

the court of their domicile,
or the court of the place where the service was performed, in accordance with Article R631-3 of the Consumer Code.

This post is also available in: French